We offer a 14 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase you can return it to us in its original condition within 14 days of the date you received the goods, and we will issue a full refund of the original purchase price paid. The only condition of this policy is that the return meets the following requirements*
- Returned products are undamaged and show no signs of wear.
- Products are returned in the condition you received them including all packaging, accessories and manuals.
*Please be aware that certain "special order" products are not covered by our 14 day returns guarantee. If you need clarification on whether your product is classed as a special order, please contact us prior to placing your order
** For hygiene reasons in-ear headphones cannot be returned unless they are faulty.
** Software products and vouchers for online services may not be returned
To arrange a return please contact the Sony Centre which supplied your order at the number on your order confirmation email, or login and view your order in the customer section of the website.
Goods must be returned to the store which supplied them.
Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
Refunds will normally be issued within approximately 7 working days of the return to allow for a careful inspection of the products(s) to ensure they are in a re-saleable condition. Please note, refunds for refurbished products may take up to 28 days for the goods to be received back to the Sony Service Centre for inspection of the products, prior to the refund being processed. The money will be refunded via the same method payment was taken. Refunds cannot be made to any third parties or alternative credit card.
If you require any further information on returns, please contact us.
Faulty or Damaged Products