Return Policy

Sony Centres Online Returns Policy

We offer a 14 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase you can return it to us in its original condition within 14 days of the date you received the goods, and we will issue a full refund of the original purchase price paid. The only condition of this policy is that the return meets the following requirements*

  • Returned products are undamaged and show no signs of wear.

  • Products are returned in the condition you received them including all packaging, accessories and manuals.

*Please be aware that certain "special order" products are not covered by our 14 day returns guarantee. If you need clarification on whether your product is classed as a special order, please contact us prior to placing your order

** For hygiene reasons in-ear headphones cannot be returned unless they are faulty.

** Software products and vouchers for online services may not be returned

To arrange a return please contact the Sony Centre which supplied your order at the number on your order confirmation email, or login and view your order in the customer section of the website.

Goods must be returned to the store which supplied them.

Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

Refunds will normally be issued within approximately 7 working days of the return to allow for a careful inspection of the products(s) to ensure they are in a re-saleable condition. Please note, refunds for refurbished products may take up to 28 days for the goods to be received back to the Sony Service Centre for inspection of the products, prior to the refund being processed. The money will be refunded via the same method payment was taken. Refunds cannot be made to any third parties or alternative credit card.

If you require any further information on returns, please contact us.

Faulty or Damaged Products

We request that you retain the original packaging for at least the period of the warranty as we will only collect products if they are in the original packaging. If the original packaging has been discarded, you will be asked to return the goods to us in suitable alternative packaging that offers adequate protection for the product.

If the product arrives and you believe it to be faulty please contact the store which supplied the goods within 24 hours. Many problems can be rectified by speaking to one of our team. If the goods are faulty we can either exchange the product for a replacement, or you can ask us to arrange collection at our cost, and we will issue you a full refund.

If the product develops a fault within the warranty period, please contact us and we will be able to assist you getting the product repaired under warranty. We will either collect the goods at our cost, or direct you to a local service centre. Please be aware that goods sent back to us or collected as faulty which are found to be fully working will be returned to you. Carriage charges will be at your expense. If you suspect a fault, please contact us first.

Goods found to have a fault not covered by warranty (damage or breakage through misuse, incorrect operation, wear and tear etc.) will be fixed and returned to you at your expense.
If the product develops a fault outside of the warranty period, please contact us and we will do all we can to assist you in getting the product repaired.