England & Wales

Basingstoke

Open Today 11:00-17:00

Birmingham

Open Today 11:00-17:00

Camberley

Open Today 11:00-17:00

Carlisle

Open Today 12:00-16:00

Enfield

Open Today 10:30-16:30

Harrow

Open Today 11:00-17:00

Leeds

Open Today 11:00-17:00

Staines

Open Today 11:00-17:00

Swansea

Open Today 10:30-16:30

Wembley

Open Today 11:00-19:00

Wolverhampton

Open Today 10:30-16:30

 Scotland

Alloa

Open Today Closed

Falkirk

Open Today 11:00-17:00

 Northern Ireland

Belfast

Open Today 01:00-17:30

Newtownards

Open Today 01:00-17:00

Sony Centre Price Promise

If you find a major UK electrical retailer has the same product at a cheaper price, we'll match it - even up to 7 days after purchase. Does not apply to third party sellers.

Major UK electrical retailers include:

  • Amazon.co.uk but excluding Market Place Retailers
  • Argos
  • Currys
  • Jessops
  • John Lewis
  • WEX Photo Video

For full deatails please see our terms and conditions

Our delivery and installation services

Collect from store

Not around to accept a delivery? Or want to avoid any delivery charges that might apply? Then order online to collect locally instore. You will also get the chance to speak to one of our knowledgeable team to make sure what you have ordered is right for you.

Courier Delivery

If you cannot make it into the store we will deliver to your home or work address, whichever is more convenient for you. Once you have placed your order you will receive an email confirmation with all your tracking details.Deliveries can take up to 5 working days depending of the size of the item you have ordered.

Unbox and install

There’s no need to get tied up in the technology for a home installation; for us, it’s about bringing you the setup you will enjoy and with the minimum of disruption. Our installation specialists have fitted literally thousands of systems, covering every budget imaginable. So we are confident that nothing will surprise us.

Wall mount

Are you considering buying a new TV wall mount?
Or have you just bought a new TV and now you’re wondering how to get the best set up?

We know the location of your TV can make the difference between an amazing viewing experience and a sore neck. Take the hassle out of mounting your TV by using our professional TV Wall Mount Installation service.

Whether you need help installing a TV wall mount above your fireplace, on the wall in your kitchen, or in the bedroom, we can help.

Return Policy


Sony Centres Online Returns Policy

We offer a 14 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase you can return it to us in its original condition within 14 days of the date you received the goods, and we will issue a full refund of the original purchase price paid. The only condition of this policy is that the return meets the following requirements*

  • Returned products are undamaged and show no signs of wear.
  • Products are returned in the condition you received them including all packaging, accessories and manuals.

*Please be aware that certain "special order" products are not covered by our 30 day returns guarantee. If you need clarification on whether your product is classed as a special order, please contact us prior to placing your order

** For hygiene reasons in-ear headphones cannot be returned unless they are faulty.

** Software products and vouchers for online services may not be returned

To arrange a return please contact the Sony Centre which supplied your order at the number on your order confirmation email, or login and view your order in the customer section of the website.

Goods must be returned to the store which supplied them.

Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

Refunds will be issued within approximately 7 working days of the return to allow for a careful inspection of the products(s) to ensure they are in a re-saleable condition. The money will be refunded via the same method payment was taken. Refunds cannot be made to any third parties or alternative credit card.

If you require any further information on returns, please contact us.

Faulty or Damaged Products

We request that you retain the original packaging for at least the period of the warranty as we will only collect products if they are in the original packaging. If the original packaging has been discarded, you will be asked to return the goods to us in suitable alternative packaging that offers adequate protection for the product.

If the product arrives and you believe it to be faulty please contact the store which supplied the goods within 24 hours. Many problems can be rectified by speaking to one of our team. If the goods are faulty we can either exchange the product for a replacement, or you can ask us to arrange collection at our cost, and we will issue you a full refund.

If the product develops a fault within the warranty period, please contact us and we will be able to assist you getting the product repaired under warranty. We will either collect the goods at our cost, or direct you to a local service centre. Please be aware that goods sent back to us or collected as faulty which are found to be fully working will be returned to you. Carriage charges will be at your expense. If you suspect a fault, please contact us first.

Goods found to have a fault not covered by warranty (damage or breakage through misuse, incorrect operation, wear and tear etc.) will be fixed and returned to you at your expense.
If the product develops a fault outside of the warranty period, please contact us and we will do all we can to assist you in getting the product repaired.